Returns
BUGABOND offers a 14 day return policy (10 working days). The 14 day period starts on the day that you receive your goods. If you wish to return a product for a refund or to exchange it for another item then the following procedure must be followed.
Items must be unused/unworn and still in the original packaging.
You must e-mail BUGABOND and provide the following details;
Order Number (Provided at the time of purchase and in your confirmation e-mail)
* Full Name
* Contact e-mail
* Contact Phone Number
* Address
* Reason for Request (Refund or Exchange)
* Details of Request (e.g. if an exchange, what do you want to exchange the product for)
You must return the goods recorded delivery to:
Askon Ltd.
109 Priestfield Road
Edinburgh EH16 5JD
United Kingdom
The goods remain your responsibility until they have arrived at our warehouse and have been signed for by a BUGABOND member of staff. BUGABOND will not deem to have received the goods unless a BUGABOND member of staff has signed for the goods from the Courier Company. BUGABOND can take no responsibility for goods that have not been signed for by BUGABOND staff.
When we receive the goods we will e-mail you to confirm that the goods have been received. We aim to send you this confirmation e-mail within 1 working day of receipt of the goods.
Once we are satisfied that the goods conform to our return criteria we will authorise the refund or exchange the item
In order to issue a refund we will need to take your credit card details again, because for security reasons we do not retain customers credit card details. When we receive the goods and a refund has been authorized, you will be sent an e-mail to the e-mail address that you provided at purchase requesting that you contact us with your card details so that we can issue your refund.
For exchange items you are responsible for the cost of shipping the exchange item to you. You will be sent an e-mail to the e-mail address you that provided at purchase requesting that you contact. us in order to make payment for shipping the exchange item. Once you have made the payment for shipping, the item will be despatched to you.
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return.BUGABOND will check all items returned as damaged or defective. In the event that we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Communication
E-mail is our primary means of communication. In any instance where we need to communicate with you, e-mails will be sent to the e-mail address that you provided upon the purchase of goods. When an e-mail has been sent to the e-mail address provided by you we will have deemed to have communicated with you. It is your responsibility to check your e-mails. You are of course welcome to telephone us at any time or visit us in person at our warehouse.
Lost and Undelivered Items
You must inform us within 14 days after the expected delivery date if you have not received your order.
If an item is lost during the delivery process we will track the lost item on your behalf. After seven days have passed if the item has still not been traced we will replace the item after this period.
The above policies are an extension to your statutory rights. If you have any unanswered questions, please contact us at info@bugabond.com
Items must be unused/unworn and still in the original packaging.
You must e-mail BUGABOND and provide the following details;
Order Number (Provided at the time of purchase and in your confirmation e-mail)
* Full Name
* Contact e-mail
* Contact Phone Number
* Address
* Reason for Request (Refund or Exchange)
* Details of Request (e.g. if an exchange, what do you want to exchange the product for)
You must return the goods recorded delivery to:
Askon Ltd.
109 Priestfield Road
Edinburgh EH16 5JD
United Kingdom
The goods remain your responsibility until they have arrived at our warehouse and have been signed for by a BUGABOND member of staff. BUGABOND will not deem to have received the goods unless a BUGABOND member of staff has signed for the goods from the Courier Company. BUGABOND can take no responsibility for goods that have not been signed for by BUGABOND staff.
When we receive the goods we will e-mail you to confirm that the goods have been received. We aim to send you this confirmation e-mail within 1 working day of receipt of the goods.
Once we are satisfied that the goods conform to our return criteria we will authorise the refund or exchange the item
In order to issue a refund we will need to take your credit card details again, because for security reasons we do not retain customers credit card details. When we receive the goods and a refund has been authorized, you will be sent an e-mail to the e-mail address that you provided at purchase requesting that you contact us with your card details so that we can issue your refund.
For exchange items you are responsible for the cost of shipping the exchange item to you. You will be sent an e-mail to the e-mail address you that provided at purchase requesting that you contact. us in order to make payment for shipping the exchange item. Once you have made the payment for shipping, the item will be despatched to you.
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return.BUGABOND will check all items returned as damaged or defective. In the event that we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Communication
E-mail is our primary means of communication. In any instance where we need to communicate with you, e-mails will be sent to the e-mail address that you provided upon the purchase of goods. When an e-mail has been sent to the e-mail address provided by you we will have deemed to have communicated with you. It is your responsibility to check your e-mails. You are of course welcome to telephone us at any time or visit us in person at our warehouse.
Lost and Undelivered Items
You must inform us within 14 days after the expected delivery date if you have not received your order.
If an item is lost during the delivery process we will track the lost item on your behalf. After seven days have passed if the item has still not been traced we will replace the item after this period.
The above policies are an extension to your statutory rights. If you have any unanswered questions, please contact us at info@bugabond.com
